Cancellations and Refunds Policy

• Sessions must be booked and paid for through Workspherepulse.
• A confirmed booking shows the scheduled date, time, advisor and session duration.
• Payment is processed securely by the platform payment provider.

Workspherepulse uses meeting records and Zoom webhook events to help verify whether a session started, ended and had sufficient participation. We use this information alongside booking and support records when reviewing a delivery issue.

If the advisor does not attend, or a confirmed platform problem prevents delivery, contact support promptly.

• We review the booking and available meeting records.
• A confirmed non-delivery may qualify for a full refund or rescheduling.
• Repeated advisor no-shows may lead to payout restrictions or account suspension.

Cancellation eligibility depends on when the request is made and the booking status. A late cancellation or customer no-show may not qualify for a refund. Where attendance is disputed, available meeting records will be reviewed.

When a dispute is opened, payout release may be paused while we review:

• Payment and booking records.
• Meeting start, end and participation information.
• The reason supplied by the customer or advisor.
• Relevant support communications.

Most disputes are reviewed within 48–72 hours. Urgent same-day meeting-access issues are prioritised.

• Approved refunds are sent to the original payment method.
• Payment-provider processing time may affect when funds appear.
• Advisor payout may remain on hold until session completion is verified.
• A completed transfer may be reversed where required for an approved refund or dispute.

• A completed session where both parties attended and the service was delivered.
• A complaint unrelated to delivery or outside the applicable request period.
• A customer no-show or late cancellation that is not covered by the booking terms.
• A request involving fraud, abuse or inaccurate information.

Email admin@workspherepulse.com or use the Contact page. A refund request pauses automatic release where supported, but it does not guarantee approval.